Month: June 2017

Managing Every Day Complaints in Health Care

I recently surveyed administrative and clinical team members at a family health team and discovered the top 5 issues that lead patients or families to complain where the conversation can get heated: Being told they cannot receive test results over the phone for a family member without the patient’s consent Long wait times Not being able to receive… Read more »

Talking conflict on a FHT board

Family health teams are interesting creations.  What are they?  Multi-disciplinary teams providing primary care services to communities across Ontario. A new theme for family health teams is moving from physician-led boards to community or mixed governance and skills-based boards. One of the driving reasons for this change is to deal with potential conflicts of interest… Read more »