Month: November 2017

Health Privacy Update – November 2017 – 4 new decisions of the IPC

The Information and Privacy Commissioner of Ontario released four new PHIPA decisions today. These are relevant to any health care organization in Ontario. Read the summaries of all 60 IPC PHIPA Decisions here. Decision 57: A patient made an access request at a hospital. The patient wanted to know why he was being told by physicians at the… Read more »

Cyber Risk Management – What’s a Privacy Officer to Do?

Have you seen this tool from HIROC – the Health Insurance Reciprocal of Canada? Cyber-Guide If you are a Privacy Officer in healthcare – you should read this tool.  It’s great. It’s brand new – November 2017. You may have a vague understanding of words like “ransomware” and “phishing” and “social engineering“.  And maybe you… Read more »

What bothers patients? Why do they complain? What we can learn from the Patient Ombudsman’s First Annual Report in Ontario

The Patient Ombudsman just released her first report: Patient Ombudsman Annual_Report_Final_EN A year of patient and caregiver conversations and complaints by the numbers: Almost 2000 complaints 1431 complaints received by phone 553 written complaints Complaints were made by: 37% patients 29% substitute decision-makers 23% caregivers 6% family members 5% other Some complaints were rerouted to other… Read more »

New guidelines from IPC require Ontario’s healthcare organizations to start tracking privacy breaches in January 2018

The Information and Privacy Commissioner of Ontario released new guidelines that will come into effect March 2019 but require healthcare organizations to start tracking certain kinds of privacy breaches as of January 2018. Click here for the Annual Reporting of Privacy Breach Statistics to the Commissioner guidelines. Starting January 1st, Ontario’s healthcare organizations (all those who… Read more »

Coaching creates pathways to magic

Last week, I was the keynote speaker at the Law Society of Ontario’s Coach and Advisor Network first anniversary party – called “CANfest 2017”. I share my speaking notes in this blog so you can get a window into what can happen through coaching.  Enjoy! Coaching creates pathways to magic I want to begin my… Read more »