Who We Work With

We serve health care organizations. We have worked with:

  • 50+ family health teams, as well as nurse practitioner-led clinics, community health centres, public health units and birth centres
  • 30+ hospitals including academic, community, northern, and rural (some with small teams and some with many thousands of clinicians)
  • Long-term care homes and retirement homes
  • Psychiatric facilities, mental health agencies, youth mental health agencies and supportive housing
  • Associations including the Ontario Hospital Association, Association of Family Health Teams of Ontario, and Association of Ontario Midwives
  • Foundations, disease associations and other health charities
  • Regulatory colleges
  • Support service organizations
  • As well as developmental services providers, schools, wellness centres and alternative therapy centres

Our clients face:

  • A highly-regulated and ever-changing legal environment. Health care is one of the most regulated industries in Canada. There is a complex web of laws, regulations, policies and rules that apply. Keeping up with the latest changes can feel like a full-time job for health care leaders.
  • Life and death situations. Our clients and their staff provide the most essential services that affect people’s lives. Their day to day work involves helping individuals through life, death, illness, pain, recovery, and processing every human emotion. They are looked to for miracles, answers, and comfort. What they do matters.
  • Financial pressures. Our publicly-funded clients can feel squeezed by their government funding and pressured to find alternative sources of additional revenue.

Want to know what it is like to work with Kate? Our clients say it best …

CEO of a youth mental health facility:

“Strength. Focus. Intellect. Optimism. Sense of humour. Resolve. Creativity. An ability to focus on the solution rather than the problem and to be creative about how to get there. You attract people. You inspire confidence. You’re good at making people like being where they are put.”

Chief of Staff of an academic hospital:

“Smart, knowledgeable/expert in field, flexible, listens, incisive, clear thinking, great oral and written communicator, attentive, gets things done, finishes the job, warm personality, brings added value to conversation, can be counted on in a pickle, non-judgmental with high moral standing and ethics – does the right thing.”

Program Assistant of a family health team:

“Your extraordinary ability to come across as relatable and approachable and calming in a culture that tends to depict lawyers as serious, regimented, strict and well, maybe a little cold or intimidating! Your approach makes complex and scary subjects seem much more manageable. You have a very calming presence. Although you are relatable, approachable, easy to talk to and make clients feel calm and like their issues are manageable, you do not do this at the expense of maintaining an air of professionalism. I bet that a lot of people think you are easy to talk to or pleasant to be around, but can still see that you are smart, professional, and assertive and that you can drive a hard bargain if you need to.”

Friend:

“Empowering. You are consistently both directly and indirectly able to give others the tools/ability to see what needs to be done and a quiet confidence that they can in fact do what needs to be done. You do this indirectly by leadership through example, you do this directly by Socratic method asking the right questions to reveal unsolved problems/obstacles. You bring creative insight, compassionate logic, and a dose of healthy ruthlessness needed to cut away the obscuring facts – so that others can take action. You do this through exploring the person’s direct experience which means they know it is their discovery and not something you gave them – the “magic” is not you – you just let them see it – that is a tremendous gift, it is not a creation of dependency, it is the opposite – liberating.”

Chief of Staff of a community hospital:

“You are extremely professional and it comes out in the work that you do. You got back to me immediately on emails or phone calls, which I really appreciated. This shows that you value my time as much as your own. If you could not get back to me for some reason you communicated that clearly. You obviously are an expert in your area, which comes through in all of the opinions that you gave me on the various matters raised through the years. As you know, I have an interest in legal things, so you know you are doing a good job when I get off the phone or read an email from you saying to myself:  “hmm, okay, never thought of that angle on this issue or that problem”. It is like, as a physician, it is very rare that I get a consult note back from a specialist where he or she thinks of a problem in a way that is a surprise to me. When they do, I am really happy because it means that they are really pushing things and I have learned something new. I got that often with you, which was great. Another thing I liked is the fact that you knew what you knew, knew what you did not know i.e. was not expert in, and pointed me to the right person when needed. It shows a lack of ego in that, which is a good thing. I never felt that you were talking down to me and I never felt that you treated me as anything less than an equal partner in our discussions. I really appreciated that. You are a warm person. When I used to teach residents, I used to say that the best specialist is a doctor that is really smart and really nice, meaning that the person was very, very competent in their specialty and at the same time treated people as real human beings. It is the ability to show a genuine concern for the person that you’re dealing with that makes a difference.”

General Counsel of an academic hospital:

“You are authentic and genuine. Your interest in others, their work and their issues is real. Your presence exudes happiness, optimism and fun while at the same time you also exude confidence, intelligence and thoughtfulness. You have high intelligence with a unique ability to distill the complex issues down to a practical, bite-size level. That is why you are a phenomenal educator and practical lawyer. Tied to your IQ is your ability to use your EQ in a room and adapt when you have to. You see things others don’t which is a unique skill. Wicked sense of humour that puts everyone at ease. This allows you to be funny and disarming – a perfect combination in a lawyer. You have the unique ability to find the good in everyone. You always assume the best of people first and give second chances.”

VP of a community hospital:

“Kate provided very strong and qualified direction, urging me to see where I had to take the issues, not in a forceful way, but a way that made me think and recognize the value in her advice. I was required to admit that [past] decisions we made were not in the best interest of the organization and I was able to do that and make the appropriate decisions. Kate’s straight up, no nonsense attitude with understanding and empathy for our unique situations helped me come to that realization. Kate has the ability to personalize professional connections; knowledge; experience and expertise in a specific sector; friendly and personable demeanor; the ability to take the hard line and to make others recognize that it is for the right reasons; sound, qualified advice and commitment in follow-through.”