What you say matters: Mission, vision and values

What commitments have you made to your patients, team members and the public? When I work with a healthcare organization through a difficult situation (like a patient complaint or a privacy breach) I always look at their mission, vision and values.  These public statements should guide all decision making through difficult times.  These statements are your guide… Read more »

Health Privacy Update #2 – October 2017 – 2 new decisions of the IPC

Last week the IPC issued two new decisions for health care organizations in Ontario. The first one has practical impact on group practices like family health teams. Group practices should proactively clarify who is the health information custodian  Decision 50 – This one will interest all family health teams and other group practices. It relates to… Read more »

Are you having fun yet?

In February 2016, I was asked to do an exercise: What do you do for fun? I remember that day vividly because for the first time in my life I was stumped about fun. Upon reflection – I came up with a few things.  Playing with the kids (who were then 3 years old and… Read more »

Professional Staff Leaves of Absence – is your hospital prepared?

Does your hospital explain to your Professional Staff members the rules about taking a leave of absence? Remember: Professional Staff members may include doctors, dentists, midwives and independent contractor nurse practitioners. Since members of the Professional Staff are usually independent contractors and not employees of a hospital, they independently arrange for their colleagues to cover… Read more »

Health Privacy Update – October 2017 – New IPC Privacy Breach Report Form for new required reporting as of October 1st

The IPC has posted their new Privacy Breach Reporting Form online. This is what health care organizations will use to alert the IPC to reportable privacy breaches as described in my previous post   These requirements came into effect October 1st. Here’s a PDF version of the Privacy Breach Report Form.    

Stop and think before you post any of the following on social media

If you are a health care leader, at some point you have wondered about the risks of social media. You know you need to use social media platforms to share your organizational message. And you may want to expand what you are doing though social media in order to stay relevant with your patient population like add… Read more »

Privacy Officer training for Primary Care Clinics – October and November 2017

If you are a Privacy Officer for a primary care clinic – this course is for you! Full details and registration I have taught a few hundred Privacy Officers how to feel more confident in what they do.  It’s my passion to bring the law to life. Through storytelling and scenario-based learning you will learn… Read more »

Health Privacy Update – September 2017 – 2 new IPC guidance documents for health care organizations

The Information and Privacy Commissioner of Ontario just released a new practice guideline last week to assist health care organizations to better understand their upcoming new obligations to report privacy breaches to the IPC. Here is the document: health-privacy-breach-notification-guidelines Those new obligations come into effect on October 1st. A few weeks ago, the IPC released another practice direction related to  Frivolous and… Read more »

Professional Staff succession planning – does your hospital have a plan?

Professional Staff in hospitals are doctors, dentists, midwives and privileged staff nurse practitioners. Does your hospital have a plan to deal with Professional Staff retirements, departures and recruitment? Do any of these scenarios sound familiar? You are worried about a future brain drain – when you look into the future, you can see the possibly of… Read more »

Health Privacy Update #2 – August 2017 – Precedent setting new case Decision 49

The Information and Privacy Commissioner of Ontario just released two more decisions all health care providers in Ontario should read. Decision 48: A hospital received a request for access to records. The hospital provided the complainant with a full copy of his health records but the complainant believed there should be additional records (specifically letters from… Read more »