Category: Employers

What you say matters: Mission, vision and values

What commitments have you made to your patients, team members and the public? When I work with a healthcare organization through a difficult situation (like a patient complaint or a privacy breach) I always look at their mission, vision and values.  These public statements should guide all decision making through difficult times.  These statements are your guide… Read more »

Managing Every Day Complaints in Health Care

I recently surveyed administrative and clinical team members at a family health team and discovered the top 5 issues that lead patients or families to complain where the conversation can get heated: Being told they cannot receive test results over the phone for a family member without the patient’s consent Long wait times Not being able to receive… Read more »

Managing difficult employees – 6 minute video

Maria McDonald of McDonald Human Resources Law and I just did a webinar on “Managing difficult employees and how to terminate employment with compassion” for a group of family health teams. Watch this 6-minute video to learn some tips from Maria when dealing with performance management. Interested in joining our Legal Issues for Family Health Teams… Read more »

Nurse’s personal comments on Facebook and Twitter constitute “Professional Misconduct”: what do family health teams need to know about social media and the law?

Last week I presented with Maria McDonald from DDO Health Law on “Social Media and the Law” and issues family health teams need to consider. Then on Friday December 3rd the CBC reported on a nurse being found guilty of professional misconduct in Saskatchewan for personal comments she made on Facebook and Twitter about care… Read more »