Category: Hospitals

What you say matters: Mission, vision and values

What commitments have you made to your patients, team members and the public? When I work with a healthcare organization through a difficult situation (like a patient complaint or a privacy breach) I always look at their mission, vision and values.  These public statements should guide all decision making through difficult times.  These statements are your guide… Read more »

Health Privacy Update #2 – October 2017 – 2 new decisions of the IPC

Last week the IPC issued two new decisions for health care organizations in Ontario. The first one has practical impact on group practices like family health teams. Group practices should proactively clarify who is the health information custodian  Decision 50 – This one will interest all family health teams and other group practices. It relates to… Read more »

Professional Staff Leaves of Absence – is your hospital prepared?

Does your hospital explain to your Professional Staff members the rules about taking a leave of absence? Remember: Professional Staff members may include doctors, dentists, midwives and independent contractor nurse practitioners. Since members of the Professional Staff are usually independent contractors and not employees of a hospital, they independently arrange for their colleagues to cover… Read more »

Health Privacy Update – September 2017 – 2 new IPC guidance documents for health care organizations

The Information and Privacy Commissioner of Ontario just released a new practice guideline last week to assist health care organizations to better understand their upcoming new obligations to report privacy breaches to the IPC. Here is the document: health-privacy-breach-notification-guidelines Those new obligations come into effect on October 1st. A few weeks ago, the IPC released another practice direction related to  Frivolous and… Read more »

Health Privacy Update #2 – August 2017 – Precedent setting new case Decision 49

The Information and Privacy Commissioner of Ontario just released two more decisions all health care providers in Ontario should read. Decision 48: A hospital received a request for access to records. The hospital provided the complainant with a full copy of his health records but the complainant believed there should be additional records (specifically letters from… Read more »