Category: Privacy

Do you know how to apologize?

A note popped into my inbox this morning from Michael Hyatt, who is an extraordinary business coach.  The topic is “The anatomy of a true apology”. I am working right now with a medical office on a privacy breach and notifying patients.  And we have had some heartfelt discussions about how to convey sincerity in… Read more »

Health Privacy Update – August 2017

The Information and Privacy Commissioner of Ontario has just released two new correction request decisions – 46 and 47 (dated June 2017 but released the last week of July).  Decision 45 has not yet been released. Bottom Line: These decisions do not change your practice. So long as you respond to correction requests (as you… Read more »

Health Privacy Update – July 2017

Mandatory reporting by health information custodians in Ontario to the IPC will now come into effect October 1, 2017 The new regulations requiring the mandatory reporting of privacy breaches to the Information and Privacy Commissioner of Ontario will come into effect October 1st (not July 1st as we originally expected). The link to the new… Read more »

Managing Every Day Complaints in Health Care

I recently surveyed administrative and clinical team members at a family health team and discovered the top 5 issues that lead patients or families to complain where the conversation can get heated: Being told they cannot receive test results over the phone for a family member without the patient’s consent Long wait times Not being able to receive… Read more »

TedTalks your health care team can watch about privacy

Are you a Privacy Officer for a health care organization and do you struggle to find interesting videos to keep privacy top of mind for your team? Here are three TedTalks that you and your team might find interesting: Why privacy matters – have you heard the phrase “If you aren’t doing anything wrong – you should… Read more »

Health Privacy Update – May 2017

On May 3rd, the Information and Privacy Commissioner and his team was in Thunder Bay. He released a new presentation He receives between 300-350 health privacy complaints annually He talked about the new social worker prosecution He reminded the audience about the new Code of Procedures for health privacy cases with his office He also mentioned… Read more »

What’s new in health privacy – March 2017

Trying to keep up with all that is happening in health privacy these days?  It’s busy! Here are five updates Ontario health care organizations should know: 1. IPC just notified the public about a new snooping prosecution.  A student at a family health team was fined $25,000 for a privacy breach involving 139 patients (she… Read more »

What are the 3 legal questions every clinician should know how to answer?

If you are a practicing clinician (nurse, doctor, dentist, midwife, psychologist, OT, PT, social worker etc.) there are three legal questions you should be able to answer: What laws apply to you? Who makes treatment and information decisions for your patients? What are your patients’ privacy rights? I recently spoke at the Hamilton Health Sciences “Ethics… Read more »

What is new in health privacy in Ontario?

In 2016 we saw changes to health privacy legislation in Ontario.  There were significant developments in health privacy litigation and additional certifications of class actions for health privacy breaches.  There were at least two physicians in Ontario who had their licenses to practice suspended for snooping in health records and at least two nurses faced… Read more »

January is the time for your annual “Privacy Reminder”

Happy new year! If you are a health care Privacy Officer, January is a great time to remind your organization about privacy. By sending out an annual privacy email or privacy update in a newsletter – you keep privacy top of mind for your teams and you have something tangible to show your organization’s commitment… Read more »