Category: Risk

Do you know how to apologize?

A note popped into my inbox this morning from Michael Hyatt, who is an extraordinary business coach.  The topic is “The anatomy of a true apology”. I am working right now with a medical office on a privacy breach and notifying patients.  And we have had some heartfelt discussions about how to convey sincerity in… Read more »

Managing Every Day Complaints in Health Care

I recently surveyed administrative and clinical team members at a family health team and discovered the top 5 issues that lead patients or families to complain where the conversation can get heated: Being told they cannot receive test results over the phone for a family member without the patient’s consent Long wait times Not being able to receive… Read more »

Talking conflict on a FHT board

Family health teams are interesting creations.  What are they?  Multi-disciplinary teams providing primary care services to communities across Ontario. A new theme for family health teams is moving from physician-led boards to community or mixed governance and skills-based boards. One of the driving reasons for this change is to deal with potential conflicts of interest… Read more »

TedTalks your health care team can watch about privacy

Are you a Privacy Officer for a health care organization and do you struggle to find interesting videos to keep privacy top of mind for your team? Here are three TedTalks that you and your team might find interesting: Why privacy matters – have you heard the phrase “If you aren’t doing anything wrong – you should… Read more »

What’s new in health privacy – March 2017

Trying to keep up with all that is happening in health privacy these days?  It’s busy! Here are five updates Ontario health care organizations should know: 1. IPC just notified the public about a new snooping prosecution.  A student at a family health team was fined $25,000 for a privacy breach involving 139 patients (she… Read more »

What are the 3 legal questions every clinician should know how to answer?

If you are a practicing clinician (nurse, doctor, dentist, midwife, psychologist, OT, PT, social worker etc.) there are three legal questions you should be able to answer: What laws apply to you? Who makes treatment and information decisions for your patients? What are your patients’ privacy rights? I recently spoke at the Hamilton Health Sciences “Ethics… Read more »