Training Courses

We use humour to transform health care culture and make otherwise boring legal topics relevant and memorable.  Contact us for a quote for on-site training in any of the following topics:

Training Topics

  • Consent to treatment
  • Contracts 101
  • Credentialing tips for boards
  • Criminally charging patients
  • Deescalating tips and techniques
  • Documentation and charting
  • Emergency planning
  • Freedom of information
  • How to be a witness in court
  • How to do an investigation
  • Mental health law
  • Minute taking for health care meetings
  • Physician leadership training
  • Privacy
  • Providing services to children or the elderly
  • Risk management
  • Social media

Privacy training

Every health care organization in Ontario is required to provide ongoing privacy training for its staff. Kate Dewhirst makes what can be a terribly boring topic- fun, interesting and relevant.

Privacy training is for anyone involved in the following areas:

  • Community health centres
  • Developmental services
  • Family health teams
  • Health Charities
  • Hospitals
  • Long-term care
  • Mental health
  • Nurse practitioner led clinics
  • Schools
  • Youth mental health

She covers:

  • Privacy terminology and privacy rules
  • Consequences for a privacy breach – why does this training matter? What could it cost us if we don’t do privacy well?
  • What do Health Information Custodians have to do?
  • Patient Rights
  • Consent Rules and exceptions to the Rules
  • Circle of Care: Sharing information as part of a “health care system”
  • Lockbox: Can patients decide not to share information with their health care providers?
  • Social media and technology issues
  • Third party requests for information (WSIB, CPSO, lawyers, police)
  • Working within HealthLinks and other community sharing projects
  • Privacy Standards & IPC Orders – storytelling to bring privacy to life

It’s for your whole team. Doctors love it. Interdisciplinary health professionals love it. Admin staff love it. There is something for everyone and it is a great team building session.

The impacts are:

  • An engaged staff who know and understand the privacy rules.
    • They will avoid common privacy mistakes in the future
    • They will support each other to think about privacy opportunities
    • They will appreciate the negative impact on patients of poor privacy practices
  • If something goes wrong and one of your staff goes rogue (or there is a hack into your systems) you will be able to demonstrate to your patients and to the regulator and to your community that you have taken privacy very seriously and taught all your staff about their privacy obligations (reducing your overall financial and reputational exposure).
  • Many groups have found the day to be a positive team building exercise, where individuals share their stories and vulnerabilities and know how to work together in the future.

Dr. Richard Wiginton, Brighton/Quinte West Family Health Team:

“I am a family physician working in a busy Family Health Team. PHIPA impacts all of our clinical and administrative activities. Kate Dewhirst provided us with an engaging and highly informative presentation. She was able to make a large room of multidisciplinary health care providers and administrative staff feel more like a small group session with lots of informal interactions, humor, questions and answers and real life examples of privacy issues and management. Kate kept the meeting on schedule and organized. Kate’s information motivated me to make some immediate changes in my office function. I can highly recommend Kate Dewhirst as an excellent, high value resource in navigating the confusing waters of health care privacy.”

Mary Atkinson, Executive Director, North Perth FHT:

“Kate’s knowledge of privacy legislation and her ability to translate it in a very meaningful way to front line staff was invaluable. Staff were engaged throughout the entire length of the workshop.”