I’m Kate Dewhirst.

I’m a lawyer who writes about legal issues affecting healthcare in Canada

Kate Dewhirst Health Law - bringing the law to life. Meet Kate (in 13 seconds)

What are the 4 elements that make a healthcare team trustworthy?

Posted by

Trust.

Trust is the foundation of healthcare.

Without trust, patients delay receiving care.

Without trust, patients do not share the truth that helps clinicians uncover what is actually happening.

Where trust is compromised, patients, their families and caregivers feel vulnerable and unsafe. They go elsewhere or nowhere to seek help.

I’ve been studying “trust” in business, healthcare and interpersonal relationships, and there seem to be 4 key elements of trustworthy teams:

  1. Competence:  The team have sufficient skills and capability to provide the services. The environment is safe.
  2. Reliability: The team does what they say they will do.  The experience is consistent.
  3. Care: The team has the best interests of clients at heart. The team and client share the same goals and values. The client is a valued participant in the service.
  4. Communication: The team operates truthfully and honestly. Information is proactively available. The rules are transparent, understandable and accessible. Questions are welcomed and answered.

I’m an avid watcher of Dr. Pimple Popper. Sure, its a show about graphic surgical skin procedures. But mostly, it is a masterclass in trust building. Dr. Sandra Lee and her team create a trust environment. If you watch that show, you will hear and witness the patient experience and you will often hear the word or a reference to “trust”.  People have put off addressing painful and unsightly conditions because they are fearful of the healthcare system. They come to Dr. Lee because they trust her.

Are you and your healthcare organization trustworthy?

ACTION: Take the 4 key elements of trust and ask your team “are we trustworthy”?  What elements could we strengthen to support the experience patients, families and caregivers have when working with us?  

BONUS POINTS: Ask your patient council and family council (representatives) the same questions. 


If you enjoyed this article please share it:


Previous and next posts from Kate:

Some of Kate’s recent and upcoming events

Health Privacy Officer training
September 22, 2020

For Privacy Officers within healthcare organizations - now totally online.

This course focuses on how to become a more confident privacy officer and gives you the tools to document your privacy program. Full details and registration here...

Primary care webinars: Employment Law Update & Legal Issues for EDs and Board members

Part of Kate’s monthly webinar series.

Our September program is on privacy litigation and the October program will address harassment issues and scenarios.
Full details of the 2020 webinar series and registration here.

Free healthcare privacy webinar - ask me anything!
the first Wednesday of every month (Off for the Summer - next up: September 2 and October 7)

Free webinars - advance registration needed

Whether you're an experienced privacy officer or new in the field, pick Kate’s brain for free for an hour, in this live webinar. No charge, but you’ll need to register in advance.

Free Part X CYFSA privacy webinar - ask me anything!
the second Wednesday of every month (next up: July 8 and August 12)

Free webinars - advance registration needed

Whether you're an experienced privacy officer or new in the field, pick Kate’s brain for free for an hour, in this live webinar. No charge, but you’ll need to register in advance.

Team Privacy Training Events
July 8, 23, 28 August 4, October 7, 8

For Primary Care clinics, Hospitals, Community Agencies and Children’s Aid

Kate trains health professionals from many more health care organizations how being privacy-respectful can improve therapeutic relationships. More details...

Kate Dewhirst Health Law

Kate says:

My mission is bringing the law to life. I make legal theory understandable, accessible and fun! I’m available and love to work for all organizations in the healthcare sector across Ontario and beyond.

Subscribe to my mailing list and keep up to date with news:

Latest Tweets


There have been some interesting health privacy decisions out of the Information and Privacy Commissioner’s Office… https://t.co/Wm8QwqeWiS

02:21 PM Aug 5th

These last few months have also been extremely interesting. https://t.co/dDTlVcXrfL #BusinessOfLaw #CoachingForLawyers #COVID #COVID19

01:53 PM Aug 5th

contact details

P.O. Box 97010 Roncesvalles
Toronto Ontario M6R 3B3

(416) 855 9557

.