Decision 69 of the Information and Privacy Commissioner of Ontario was just released. A former hospital employee (registered health professional who was employed as a Research Coordinator) removed 15 health records, 36 research files and 2 data collection sheets from the hospital’s premises without authorization. The hospital notified police – although the hospital did not… Read more »
Health care organizations of all shapes and sizes deal with volatile situations involving patients (or clients or residents) and family members or caregivers. Remember this case from last year of the woman at a health clinic who was yelling racist comments about wanting to see a “white doctor” and getting increasingly angry that only “brown doctors with… Read more »
What commitments have you made to your patients, team members and the public? When I work with a healthcare organization through a difficult situation (like a patient complaint or a privacy breach) I always look at their mission, vision and values. These public statements should guide all decision making through difficult times. These statements are your guide… Read more »
If you are a health care leader, at some point you have wondered about the risks of social media. You know you need to use social media platforms to share your organizational message. And you may want to expand what you are doing though social media in order to stay relevant with your patient population like add… Read more »
The other day I was a pedestrian on the sidewalk waiting for the traffic light to turn green. Up rode a young guy on a bicycle – on the sidewalk. Honestly, I hadn’t noticed he was on the sidewalk. But a woman next to me did. And she instantly tore into him. “How dare you… Read more »
I recently surveyed administrative and clinical team members at a family health team and discovered the top 5 issues that lead patients or families to complain where the conversation can get heated: Being told they cannot receive test results over the phone for a family member without the patient’s consent Long wait times Not being able to receive… Read more »
Maria McDonald of McDonald Human Resources Law and I just did a webinar on “Managing difficult employees and how to terminate employment with compassion” for a group of family health teams. Watch this 6-minute video to learn some tips from Maria when dealing with performance management. Interested in joining our Legal Issues for Family Health Teams… Read more »
Last week I presented with Maria McDonald on “Social Media and the Law” and issues family health teams need to consider. Then on Friday December 3rd the CBC reported on a nurse being found guilty of professional misconduct in Saskatchewan for personal comments she made on Facebook and Twitter about care received by her grandfather…. Read more »