What you say matters: Mission, vision and values
What commitments have you made to your patients, team members and the public?
When I work with a healthcare organization through a difficult situation (like a patient complaint or a privacy breach) I always look at their mission, vision and values. These public statements should guide all decision making through difficult times. These statements are your guide posts. Choose them wisely.
I was recently interviewed by Advocate Daily on The Importance of Clear Mission, Vision and Value Statements.
Here are mine.
Mission: Bringing the law to life.
- Fairness. We do what is right even when it isn’t the easy choice.
- Fun. We believe that a sense of light heartedness can help even the most complex of situations.
- Abundance. We see past real and imagined limitations to find possibilities and opportunities in every situation.
- Compassion. We believe that everyone deserves respect and the right to be seen without judgment.
What are yours?