I’m Kate Dewhirst.

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Doctors read Humboldt Broncos’ health records: privacy breaches undermine public trust

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In April 2018, Canadians came together from coast to coast to coast to grieve and support each other when we learned a bus was hit in Saskatchewan tragically killing 16 young hockey players and seriously injuring many of their teammates. The Humboldt Broncos story made international news and reminded us all of the fragility of life.

So, I was deeply saddened today to read the CBC news story “Doctors snooped on Humboldt Broncos’ health records – privacy commissioner finds“.

You can read the reports of the Saskatchewan Information and Privacy Commissioner here and here and here.

Because of the high profile nature of the crash, the health records of those affected were flagged for electronic auditing and follow up. In the days following the tragedy, six doctors in different clinical settings inappropriately read health records of Humboldt Broncos team members. Their access was not related to providing care.

In one case, a doctor looked at two players’ records “out of concern”. In that case the Privacy Commissioner wrote: <The Doctor> accessed the personal health information in the Viewer because he was concerned. Being concerned does not mean he is providing, continuing or supporting the provision of health care, nor does it mean he has a need-to-know the personal health information.

An administrative staff person was also found to have looked at records – unrelated to her work.

People working in health care cannot just help themselves to patients’ stories. Privacy breaches undermine public trust in the health care system.

Highly publicized cases involving injury, death, disease or diagnosis create a higher risk that health care staff will use their electronic login credentials to read health records not part of their authorized activities. Unauthorized viewing of records – whether coming from a place of kindness or rooted in malice – is not permitted in Saskatchewan or here in Ontario.

These cases hurt us all.

This is another opportunity to remind everyone working in health care not to view health records for any reason other than to provide care or to complete authorized administrative tasks relating to care.


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Team Privacy Training Events
October 16, October 24 and November 21

For Primary Care clinics, Children’s Aid and FHTs

Kate trains health professionals from many more primary care organizations how being privacy-respectful can improve therapeutic relationships. More details...

Speaking event October 23, 2019

Osgoode Professional Development – Mental health Certificate

Kate joins the faculty for this training event. More details...

Primary care webinars: Managing Incapacity & Consent to Treatment

Part of Kate’s monthly webinar series.

Our October webinar is about managing incapacity, and the November title is Consent to Treatment.
Full details of the 2020 webinar series and registration here.

Advanced Privacy Officer training
December 10, 2019

For experienced Privacy Officers within healthcare organisations.

This one day training course focuses on how to handle difficult privacy situations using real-life (but anonymized) case studies and role-play. Full details and registration here...

Privacy Officer training
January 20 & 27 and February 3,10 & 18, 2020

Kate is the program chair for the Osgoode Certificate in Privacy in Healthcare.

This program explores the range of privacy interests that must be protected in the day-to-day treatment of patients, the development of information systems and the creation of institutional policies. More details...

Free healthcare privacy webinar - ask me anything!
October 2, November 6 and December 4

Free webinars - advance registration needed

Whether you're an experienced privacy officer or new in the field, pick Kate’s brain for free for an hour, in this live webinar. No charge, but you’ll need to register in advance.

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