Month: August 2017

The Information and Privacy Commissioner of Ontario just released two more decisions all health care providers in Ontario should read. Decision 48: A hospital received a request for access to records. The hospital provided the complainant with a full copy of his health records but the complainant believed there should be additional records (specifically letters from… Read more »

Note I didn’t ask the question “do you need a coach?” Because you do. We all do. I have been receiving business coaching for more than five years. Every quarter I go to Strategic Coach in Toronto and meet my tribe of entrepreneurs and we talk business, delegation, and utilizing our Unique Ability. We get coached… Read more »

The other day I was a pedestrian on the sidewalk waiting for the traffic light to turn green. Up rode a young guy on a bicycle – on the sidewalk. Honestly, I hadn’t noticed he was on the sidewalk.  But a woman next to me did. And she instantly tore into him. “How dare you… Read more »

Back in the 1980s and 90s, many hospitals published Medical Staff “Rules and Regulations”. And in some cases, that package then went dormant as hospital-wide policies and procedures were introduced. Have a look on your intranet. Do you have Rules and Regulations that are still on the books but have not been updated in awhile?… Read more »

I train Privacy Officers to understand their role. So, what does a Privacy Officer do for a health care organization? In Ontario, every health care organization must have a “contact person” to do the following five tasks: Facilitate compliance with the health privacy law, PHIPA Ensure that everyone who works for the organization is informed… Read more »

A note popped into my inbox this morning from Michael Hyatt, who is an extraordinary business coach.  The topic is “The anatomy of a true apology”. I am working right now with a medical office on a privacy breach and notifying patients.  And we have had some heartfelt discussions about how to convey sincerity in… Read more »

August 1st marks our one-year anniversary. And it has been a good one … By the Numbers 1 new space in downtown Toronto that I can walk to from home 2 new team members: Melissa Martin, Office Magician and Alec Myers, Head of Scrutiny (and all things expanding the business) 5 areas of focus: privacy, physician… Read more »

The Information and Privacy Commissioner of Ontario has just released two new correction request decisions – 46 and 47 (dated June 2017 but released the last week of July).  Decision 45 has not yet been released. Bottom Line: These decisions do not change your practice. So long as you respond to correction requests (as you… Read more »