Health Privacy Update – November 2017 – 4 new decisions of the IPC

The Information and Privacy Commissioner of Ontario released four new PHIPA decisions today. These are relevant to any health care organization in Ontario. Read the summaries of all 60 IPC PHIPA Decisions here. Decision 57: A patient made an access request at a hospital. The patient wanted to know why he was being told by physicians at the… Read more »

Talking about risk and statutory compliance without scaring or boring your board

If you are a CEO or ED of a healthcare organization, you need to talk to your board about risk. How do you do it without scaring them or boring them? You make risk real. You explain real situations that have happened to similar organizations. Here are a couple of pointers: Give them a risk architecture:… Read more »

Cyber Risk Management – What’s a Privacy Officer to Do?

Have you seen this tool from HIROC – the Health Insurance Reciprocal of Canada? Cyber-Guide If you are a Privacy Officer in healthcare – you should read this tool.  It’s great. It’s brand new – November 2017. You may have a vague understanding of words like “ransomware” and “phishing” and “social engineering“.  And maybe you… Read more »

What bothers patients? Why do they complain? What we can learn from the Patient Ombudsman’s First Annual Report in Ontario

The Patient Ombudsman just released her first report: Patient Ombudsman Annual_Report_Final_EN A year of patient and caregiver conversations and complaints by the numbers: Almost 2000 complaints 1431 complaints received by phone 553 written complaints Complaints were made by: 37% patients 29% substitute decision-makers 23% caregivers 6% family members 5% other Some complaints were rerouted to other… Read more »

New guidelines from IPC require Ontario’s healthcare organizations to start tracking privacy breaches in January 2018

The Information and Privacy Commissioner of Ontario released new guidelines that will come into effect March 2019 but require healthcare organizations to start tracking certain kinds of privacy breaches as of January 2018. Click here for the Annual Reporting of Privacy Breach Statistics to the Commissioner guidelines. Starting January 1st, Ontario’s healthcare organizations (all those who… Read more »

Coaching creates pathways to magic

Last week, I was the keynote speaker at the Law Society of Ontario’s Coach and Advisor Network first anniversary party – called “CANfest 2017”. I share my speaking notes in this blog so you can get a window into what can happen through coaching.  Enjoy! Coaching creates pathways to magic I want to begin my… Read more »

Legal Issues for Primary Care Teams 2018 – Monthly Webinar Series

Calling all FHTs, FHOs, NPLCs (and birth centres) – join me and Maria McDonald from McDonald HR Law for my 5th annual Legal Issues for Primary Care Teams which will launch January 2018. Here’s the line up: January 4 – Protected leaves of absence from the workplace (including the new domestic and sexual violence leave )… Read more »

No need to be afraid of your lawyer this Halloween!

Today – I’m a unicorn. I have always loved Halloween.  Since I was a kid I loved getting dressed up and watching the imaginations of other people bringing amazing costumes to life. Do you remember a favourite costume someone wore? Some of mine: I remember seeing a little kid a few years ago who wore… Read more »