Category: Long-term care

In a new Decision 96 of the Information and Privacy Commissioner of Ontario (IPC), a father who had access-only (not custody) of his children wanted a certain information from a health care provider. The health care provider refused to confirm or deny they had information about the children. The father complained to the IPC. The… Read more »

On July 1st a new law came into effect: the Missing Persons Act, 2018. Healthcare organizations and providers need to know about this new law because there may be new documentation from police you will need to review. The police now have more powers when investigating missing persons in Ontario. Missing Person A “missing person”… Read more »

Yup – you do! I have heard from a lot of healthcare teams recently that they have been struggling with vacation, sick days, leaves of absence and unexpected departures from the Privacy Office.  When you rely on one person in your organization to deal with all the privacy issues, you can feel vulnerable when that… Read more »

I recently witnessed a dispute within my faith community. One congregant was accused of violent and highly inappropriate activity. The synagogue struggled to respond. Things escalated. People took sides. Positions became entrenched. There was a mixture of genuine concern, mythology, innuendo, hyperbole, valid issues to be addressed and unsubstantiated issues that needed to be cleared… Read more »

A patient wants a copy of their health record. You give them your organization’s form to fill out before you give them a copy. What are you allowed to ask on that form? If your questions are not all answered, are you allowed to  send back the access request as “incomplete”? That’s the subject of… Read more »

In healthcare we often repeat that “hand hygiene saves lives” – well so too does digital hygiene. What is digital hygiene? Digital hygiene is a term of art used in the technology and cyber security field to describe positive practices to protect digital information from loss, theft, and unauthorized use, disclosure, modification or destruction. How… Read more »

“The right of an individual to access his or her records is essential to the exercise of other statutory and common law rights, including the right of an individual to determine for himself or herself what shall or shall not be done with his or her own body, the right of an individual to “informational… Read more »

Why is privacy important? Because it is essential for building trust. Trust pops up time and time again in privacy breach stories. In the 2017 sentencing hearing for a social worker in an Ontario family health team who was successfully prosecuted for looking at the health records of five clients without authorization (she had accessed… Read more »

Trust. Trust is the foundation of healthcare. Without trust, patients delay receiving care. Without trust, patients do not share the truth that helps clinicians uncover what is actually happening. Where trust is compromised, patients, their families and caregivers feel vulnerable and unsafe. They go elsewhere or nowhere to seek help. I’ve been studying “trust” in… Read more »

You and your community have signed up to be a Wave 1 Ontario Health Team. Does it feel like you are on a roller coaster? You signed up. You’ve strapped yourself into the seat. You’ve turned the first corner and you hear the “kk-chug”. You start the steep, jerky climb. up. up. up. You are… Read more »