The Patient Ombudsman just released her first report: Patient Ombudsman Annual_Report_Final_EN A year of patient and caregiver conversations and complaints by the numbers: Almost 2000 complaints 1431 complaints received by phone 553 written complaints Complaints were made by: 37% patients 29% substitute decision-makers 23% caregivers 6% family members 5% other Some complaints were rerouted to other… Read more »
What commitments have you made to your patients, team members and the public? When I work with a healthcare organization through a difficult situation (like a patient complaint or a privacy breach) I always look at their mission, vision and values. These public statements should guide all decision making through difficult times. These statements are your guide… Read more »
If you are a health care leader, at some point you have wondered about the risks of social media. You know you need to use social media platforms to share your organizational message. And you may want to expand what you are doing though social media in order to stay relevant with your patient population like add… Read more »
The other day I was a pedestrian on the sidewalk waiting for the traffic light to turn green. Up rode a young guy on a bicycle – on the sidewalk. Honestly, I hadn’t noticed he was on the sidewalk. But a woman next to me did. And she instantly tore into him. “How dare you… Read more »
A note popped into my inbox this morning from Michael Hyatt, who is an extraordinary business coach. The topic is “The anatomy of a true apology”. I am working right now with a medical office on a privacy breach and notifying patients. And we have had some heartfelt discussions about how to convey sincerity in… Read more »
I recently surveyed administrative and clinical team members at a family health team and discovered the top 5 issues that lead patients or families to complain where the conversation can get heated: Being told they cannot receive test results over the phone for a family member without the patient’s consent Long wait times Not being able to receive… Read more »
Family health teams are interesting creations. What are they? Multi-disciplinary teams providing primary care services to communities across Ontario. A new theme for family health teams is moving from physician-led boards to community or mixed governance and skills-based boards. One of the driving reasons for this change is to deal with potential conflicts of interest… Read more »
Are you a Privacy Officer for a health care organization and do you struggle to find interesting videos to keep privacy top of mind for your team? Here are fiveTedTalks that you and your team might find interesting: Why privacy matters – have you heard the phrase “If you aren’t doing anything wrong – you should… Read more »
Trying to keep up with all that is happening in health privacy these days? It’s busy! Here are five updates Ontario health care organizations should know: 1. IPC just notified the public about a new snooping prosecution. A student at a family health team was fined $25,000 for a privacy breach involving 139 patients (she… Read more »
If you are a practicing clinician (nurse, doctor, dentist, midwife, psychologist, OT, PT, social worker etc.) there are three legal questions you should be able to answer: What laws apply to you? Who makes treatment and information decisions for your patients? What are your patients’ privacy rights? I recently spoke at the Hamilton Health Sciences “Ethics… Read more »
Osgoode Health Privacy training January 20 & 27 and February 3,10 & 18, 2020
Kate is the program chair for the Osgoode Certificate in Privacy in Healthcare.
This program explores the range of privacy interests that must be protected in the day-to-day treatment of patients, the development of information systems and the creation of institutional policies. More details...
Free healthcare privacy webinar - ask me anything! March 4 (cancelled) but back April 1
Free webinars - advance registration needed
Whether you're an experienced privacy officer or new in the field, pick Kate’s brain for free for an hour, in this live webinar. No charge, but you’ll need to register in advance.
Kate Dewhirst Health Law
My mission is bringing the law to life. I make legal theory understandable, accessible and fun! I’m available and love to work for all organizations in the healthcare sector across Ontario and beyond.
RT @riffcord: It's Family Day here in snowy Ontario. Wherever you are, use today to embrace the kites and anchors in your life.
about 12 hours ago
Health Privacy Update: New class action certified in Ontario after privacy breach at a hospital… https://t.co/7KeAgBsoCi
about 21 hours ago
It’s not enough for health care organizations to respect patient privacy rights. I believe we have an obligation to… https://t.co/F19EYz0Uno
08:01 AM Feb 16th
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